SALON POLICIES

PRIVACY POLICY
This Privacy Policy describes how The Soul Collective ("we," "us," or "our") collects, uses, and shares information from individuals who visit our website, use our services, or otherwise interact with us. We are committed to protecting your privacy and ensuring the security of your Personally Identifiable Information (PII). Please read this Privacy Policy carefully to understand how we handle your information. By accessing or using our website or services, you consent to the practices described in this Privacy Policy. 

1. Information We Collect We collect the following types of information: 

Personal Information: When you visit our website or use our services, we may collect personal information that you provide to us voluntarily. This may include your name, email address, phone number, and any other information you choose to provide. We may use your Personal Data to contact you with newsletters, marketing, and/or promotional materials that may be of interest to you.
Automatically Collected Information: We may also collect certain information automatically when you use our website, such as your IP address, browser type, device type, and the pages you visit. 

Cookies: We may use cookies and similar technologies to collect information about your browsing behavior. You can learn more about our use of cookies in our Cookie Policy. 

2. How We Use Your Information We use the information we collect for the following purposes: 

Providing Services: We may use your information to provide you with our salon services and to respond to your inquiries. 

Communication: We may use your contact information to send you important updates and promotional materials. You can opt out of receiving promotional communications at any time.

Website Improvement: We may use your information to analyze and improve our website's functionality, content, and user experience. 

3. Sharing Your Information We do not share or sell your Personally Identifiable Information to third parties for marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. However, we may share your information in the following circumstances: Business Operations: We may share your information with third-party service providers who assist us in performing essential business functions, such as payment processing, customer support, and website maintenance. 

Compliance with Legal Requirements: We may disclose your information when required by law or to comply with legal processes. Sale or Merger: In the event of a sale, merger, or acquisition of our business, we may transfer your information to the acquiring company, but your data will continue to be protected in accordance with this Privacy Policy. 

4. Your Choices and Rights You have the following rights regarding your information: Access: You can request access to the personal information we hold about you. 

Rectification: You can request corrections to inaccuracies in your personal information. Deletion: You can request the deletion of your personal information, subject to legal obligations. Data Portability: You can request a copy of your personal information in a structured, machine-readable format. 

5. Changes to this Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. 

HOW TO CONTACT US 

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our office at: The Soul Collective 2101 Cherry Hill Drive, Suite 101, Columbia MO 65203 Telephone: 573-340-1137 Email: thesoulcollectivecomo@gmail.com

COMMUNICATION POLICY:
By entering your phone number when booking a reservation or submitting an appointment request, you are agreeing to receive text messages from The Soul Collective. Message & data rates may apply. Message frequency may vary. Reply HELP for more information. You can reply STOP or UNSUBSCRIBE to opt-out.

REFUND POLICIES
At The Soul Collective, we strive to provide the highest level of service and customer satisfaction. However, we understand that there may be occasions where you are not completely satisfied with your service, creator or guest experience. Here are the guidelines that make up our procedures for addressing such concerns. 1. Service Satisfaction If you are not satisfied with your service, please inform the owner or staff member within 24 hours of your appointment. We will make every effort to address your concerns and rectify the situation, including a complimentary adjustment or correction of the service, if deemed necessary.

PRODUCTS
Products purchased at The Soul Collective may be returned within 7 days of purchase for a refund or exchange, provided they are minimally unused and/or in their original condition. A receipt or proof of purchase is required for all product returns.

GIFT CERTIFICATES
Gift certificates are non-refundable and cannot be exchanged for cash. They may be transferred to another person or used towards other services or products within the salon.

NO-SHOW + CANCELLATIONS
We require at least 48 hours' notice for any cancellations or rescheduling of appointments to avoid incurring a cancellation fee. Cancelations within 24 hours will result in a fee equal to 50% of the scheduled service. No-shows or last-minute cancellations will result in a fee equal to 100% of the scheduled service.

EXCEPTIONAL CIRCUMSTANCES 

We completely understand that things may happen that are unexpected! In cases of medical emergencies or other exceptional circumstances, please contact us directly, and we will do our best to work with you on the best outcome for all parties involved. 

How to Request a Refund 

To request a refund, please contact The Soul Collective in person, by phone at 573-340-1137 or via email at thesoulcollectivecomo@gmail.com If contacting via email or phone, please provide your name, contact information, and details of the service or product in question.

We value your business and appreciate your understanding and cooperation with our refund policy. Our goal is to ensure that every experience with us leaves you feeling taken care of, absolutely beautiful, and happy.

Thank you for choosing TSC!